Happy New Year! Back to school runs and work. As you skip back into the gym, remember to check out new January rates that might be displayed in the smallest font humanly possible to read – they may be cheaper than what you currently pay. I only realised when I received a letter from my gym about a rate increase – which was sent in error!
I emailed polite queries that evolved into frustrated complaints, always to at least 2 managers, escalated these to managers’ managers and finally got a nice chap on the phone who agreed that I had been overcharged for 2 years! The same nice chap gently explained that since our gym had been taken over, new rates had been made available; the information had been “on display” in the gym and therefore nothing could be done to reimburse me for the excess paid. Not happy, I insisted that I should be compensated and after more emails and calls, the same but now not-so-nice-chap then decided to give me a month’s membership free but still took payment for that month anyway.
Deciding that I wasn’t going to stop chasing this until the excess that I had paid was refunded, I expressed extreme dissatisfaction about the way my case had been dealt with, which drew out another few months’ membership off. Eventually, the really-not-so-nice-never-wanting-to-speak-to-me-again chap offered a few more months’ free membership and threw in guest passes too!
Funny how the human brain works, I went to the gym way more often once money wasn’t leaving my account for it…
You always have the right to request a review on your membership, just ask.
Gyms use their websites now to communicate offers, letters are only sent bearing bad news about price increases; for the good news, look online. And I guess I will be going to the gym with my glasses on, take the 3 minutes extra to look for the fine print!
Remember, if you are stuck, you can always read about your rights: